āš” GridSense

Identify impossible and improbable energy consumption patterns

View Submitted Cases

Step 1: Log in to AEP Website

  1. Visit aepohio.com (or your regional AEP site)
  2. Log in to your account
  3. Navigate to "My Usage" or "Energy Usage"

Step 2: Set Date Range

  1. Select "Export Usage Data" or "Download Data"
  2. Choose a date range (up to 1 year)
  3. Select 15-minute interval data (most detailed)
  4. Choose CSV format

Step 3: Download and Upload Here

  1. Download the CSV file
  2. Upload it using the form below
  3. Configure your electrical service settings
  4. Click "Analyze Usage Data"
šŸ’” Tip: The CSV file should include columns for DATE, START TIME, END TIME, and USAGE (kWh). This tool works with the standard AEP export format.

This tool analyzes your electrical usage data to identify potential billing errors and meter malfunctions by detecting:

Physically Impossible Readings (Red)

Usage that exceeds your electrical service capacity. For example:

  • 200A service @ 240V = 48 kW maximum power
  • Maximum possible in 1 hour = 48 kWh
  • A reading of 165 kWh in 1 hour is impossible (3.4x capacity)

Statistically Improbable Readings (Orange)

Readings that are extreme outliers compared to your typical usage:

  • Sudden spikes (>5x previous hour average)
  • Statistical outliers (top 2% most extreme)
  • Patterns inconsistent with normal consumption
āš–ļø Legal Notice: This tool is provided for informational purposes to help consumers identify potential billing discrepancies. Results should be verified and used as supporting evidence when disputing utility bills. We make no claims about the accuracy of utility meter readings without proper investigation.
šŸ”’ Privacy: All analysis happens locally in your browser. Your data is never uploaded to any server. This tool works completely offline.

If you discover billing anomalies, you can file a formal complaint with the Public Utilities Commission of Ohio (PUCO):

Option 1: File Online (Fastest)

  1. Visit puco.ohio.gov
  2. Click "File a Complaint" or navigate to the consumer section
  3. Select "Electric" as the utility type
  4. Fill out the online complaint form with:
    • Your account information
    • Dates of the billing discrepancies
    • Specific readings that are impossible/improbable
    • Attach your exported anomaly report (CSV)

Option 2: Call PUCO

  • Phone: 1-800-686-PUCO (7826)
  • TTY: 1-800-686-1570
  • Hours: Monday-Friday, 8:00 AM - 5:00 PM

Option 3: Mail a Written Complaint

Public Utilities Commission of Ohio
180 East Broad Street
Columbus, OH 43215

What to Include in Your Complaint

  • Your name, address, and account number
  • Utility company name (e.g., AEP Ohio)
  • Specific dates showing impossible readings
  • Calculations showing readings exceed service capacity
  • Screenshots or printed reports from this tool
  • Copies of bills showing overcharges
  • Any communication with the utility about the issue
ā±ļø Important: Before filing with PUCO, contact your utility company first. Many utilities require you to attempt resolution directly with them. Document all communications.
šŸ“„ Tip: Use the "Export to CSV" button below to generate a detailed report of all anomalies to attach to your PUCO complaint.
Flag the top 2% most extreme readings